First Rate Plumbing Heating and Cooling Inc

I saw a article on First Rate in the paper, yes a print version 🤣, and decided to try them for my A/C and heating system. I liked their website and scheduling was very painless. They called me within one hour after placing the request online. Communication with the service call was "First Rate". They kept my updated with texts and email every step of the way. The tech, James, was very professional, courteous, and informative He took pictures of everything he did for possible later reference and to show the work was actually done. I would definitely recommend this company and will use them again 👍👍.

Jake and the First Rate Team did an absolutely phenomenal job on my full house re-pipe job. They scheduled me quickly, gave me a fair price, and had their team continuously working until my house was finished. They were also very clean and took the time to be as non-intrusive as possible. I highly recommend them!

First Rate came to my home to check why my heater would not function. He ascertained pretty quickly that it was my thermostat. He replaced it. It took approximately 1.5 hrs, I being generous here, even with going to the store to buy electrical cord. The total cost was over $700.00, - Almost $300 for thermostat, $300 to install, $85.00 for store run and the rest taxes. I just feel that was a little too high. I found the exact same thermostat on Amazon for $122. By the way the Technician was very good and professional.

My service tech I believe his name was. Kevin was awesome. Very friendly knew exactly what was wrong with my heater took care of it rather quickly very professional.! I would definitely use them again and I would ask for the service tech Kevin!

We have had Kyle service our system a few times now, and he has always been friendly, efficient, professional and did a great job. This latest time, he went above and beyond to help me loosen a water filter prior to starting his work., We have had First Rate perform our maintenance for several years now on our furnace, air conditioner as well as our tankless water heater and have always been pleased with their service.

Nice young man showed up on time, after calling to confirm. The company had previously sent an email with his photo, so we knew who to expect. The call was for our regular autumn service check of the furnace and there were no issues. We are annual “club members” with First Rate, so there was no fee this time.

Called First Rate Plumbing and they sent out Julian. The rooftop furnace was not firing up. Julian quickly diagnosed the unit and found that it had a bad spark module. He was prompt, professional, and did a great job. The unit was fixed same day and back up and running.

It's a great name for a great company. They really are "first rate". Their technicians are very professional and courteous. The prices are very comparable if not cheaper. They beat out 3 others companies on replacing both our furnace and swamp cooler. They will be the only company we call for plumbing from now on.